Community Access Program
For organizations supporting caregivers & families
Share Heartline Caregiving Coordination with your community.
A caregiving coordination app resource for families and trusted caregivers — ready to add to your community resource list.
Currently available on iPhone and iPad. Android support is coming.
Your organization’s special Heartline link
Simple by design
That’s really all you need to do.
Heartline is meant to be shared as a useful independent resource — not turned into another program your staff has to operate.
01
Make your link.
Use the short organization name your community already recognizes.
02
Add one resource.
Place it on a website, directory, newsletter, handout, QR code, or resource list.
03
Families decide.
They explore Heartline directly and choose whether it helps their care team.
One line for your
resource list.
✓ Resource description copied.
Heartline Living is a caregiving coordination app for iPhone and iPad that helps family and trusted caregivers stay coordinated around someone’s care. Families receive three months free, then core Heartline is $1.99 per user per month. Android support is coming.
Easy to share. Clear boundaries.
Useful for families.
Simple for your organization.
Heartline is an independent caregiving coordination resource. Your organization can make it available without purchasing, operating, or administering the service.
Community Access: eligible new users receive at least three months of core Heartline free. Core Heartline is designed to remain a broadly accessible, low-cost service.
Designed for sharing through: Area Agencies on Aging, senior centers, caregiver and condition-specific support groups, disability organizations, faith and social-service organizations, hospitals, care-transition teams, and other trusted community resources.
✓$0 to your organization. No purchasing requirement simply to share Heartline.
✓No referral compensation. No commissions, percentages, or financial incentives.
✓No client list required. Do not send private client information simply to participate.
✓No private user access. Referring organizations do not receive a family’s Heartline activity.
✓No staff administration. Families manage their own accounts and care teams.
✓Family choice. Families decide whether to begin and whether to continue.
A clean boundary
A community resource.
Not a referral business.
Community Access is intentionally non-compensated and independent.
No financial referral relationship.
No commissions, referral fees, revenue share, gifts, credits, or compensation based on enrollments, purchases, use, or renewals.
No user information back.
A resource link does not give the referring organization user identities, care information, subscription status, or private account activity.
No implied partnership or steering.
Sharing Heartline does not create an agency, reseller, clinical, or formal partnership relationship and is not conditioned on choosing a healthcare provider.
Healthcare organizations should continue to follow their own legal, ethics, procurement, conflict-of-interest, and compliance requirements. Nothing on this page is legal advice.
Questions & boundaries
Frequently asked questions.
More detail is here when you need it. You do not need to read this section to create or share your resource link.
Can our organization receive a percentage or referral fee?
No. Community Access is intentionally non-compensated. Heartline does not pay organizations based on how many people click, sign up, subscribe, purchase, renew, or use the service.
Is Community Access designed to avoid financial referral conflicts?
Yes. The program is intentionally non-compensated. Heartline does not provide referral fees or other financial incentives tied to whether a family chooses to use the service. This helps preserve a clear boundary between independent community resource sharing and commercial referral activity. Each organization should still follow its own ethics, procurement, conflict-of-interest, and compliance policies.
Why doesn’t Heartline offer affiliate commissions?
We want families to understand that a trusted organization shared Heartline because it may be useful—not because that organization receives money when somebody enrolls. The same clean boundary also reduces unnecessary referral-compensation and conflict-of-interest concerns.
What about Anti-Kickback or Stark rules?
Those laws have specific scopes and should not be treated as applying to every community resource listing. Heartline deliberately structures Community Access without referral compensation. Healthcare organizations should continue to apply their own compliance requirements and obtain legal advice where appropriate.
Does our organization acquire any financial right by creating a link?
No. A link creates no commission, revenue share, ownership interest, credit, rebate, donation obligation, financial entitlement, or other right to Heartline revenue.
Does Heartline tell us who signed up through our link?
No, not merely because somebody used your resource link. A referring organization does not receive a list of users, email addresses, care-team information, health content, subscription status, or private account activity. Disclosures specifically directed by a user, required by law, or otherwise described in Heartline’s Privacy Policy are governed by that policy and applicable law.
Do we need to send Heartline our caregiver or client list?
No—and please do not send confidential client information simply to participate. Community Access does not require a client list, referral roster, health record, or other private information from your organization.
Does sharing Heartline create a HIPAA Business Associate relationship?
Not by itself. Community Access is designed as an independent consumer-resource relationship. Any future arrangement in which Heartline were asked to handle protected health information on behalf of a HIPAA-covered organization would need separate review and documentation rather than being assumed from this page.
Can we see whether a particular family is actively using Heartline?
No. Community organizations do not receive private user-level reports simply because they shared a resource link.
Does creating a link mean Heartline endorses our organization?
No. Creating a link does not create an endorsement, certification, formal partnership, sponsorship, agency relationship, or approval by Heartline. Likewise, an organization may list Heartline as an independent resource without representing that it formally endorses Heartline.
Are families required to use a particular healthcare provider?
No. Community Access is independent of the selection or use of any physician, hospital, facility, pharmacy, supplier, insurer, treatment, device, or other healthcare service.
Does clicking or using our resource link start a paid subscription?
No. Creating, sharing, or opening the organization resource link does not itself start a paid subscription. A family chooses whether to begin using Heartline, receives the applicable introductory access, and any later paid subscription is governed by Heartline’s own enrollment and subscription process.
What devices can families use Heartline on?
Heartline is currently available for iPhone and iPad. Android support is planned and is not yet available.
What does Heartline cost families?
Eligible new users entering through Community Access receive at least three months of core Heartline free. After the introductory period, core Heartline is currently $1.99 per user per month.
Could the free period become shorter?
Our intention is not to shorten it. Community Access is built around at least three free months. We may extend the introductory period as we learn how long families need to comfortably bring their care teams together.
Is $1.99 per user per month guaranteed forever?
We cannot promise that a particular price will remain unchanged forever. Heartline’s intent is for the core caregiving coordination service to remain broadly accessible and low cost. Future pricing changes would be handled under the applicable Terms of Service, subscription rules, and notice requirements.
What about future premium services or connected devices?
Heartline may separately offer optional premium capabilities, including connected sensing equipment or advanced services with different startup or subscription costs. Those optional offerings are separate from core Community Access.
Does our staff have to support Heartline?
No. Your organization is not responsible for Heartline account administration, passwords, subscriptions, technical support, or operation of a family’s care team.
Can we remove Heartline from our resource list later?
Yes. There is no listing quota, minimum volume, exclusivity requirement, or obligation to keep sharing Heartline.
What governs a family’s actual use of Heartline?
A family’s use of Heartline is governed by Heartline’s Terms of Service and Privacy Policy, not by the referring organization’s resource listing.